Logging into Your Account
You should have received an email inviting you to Grasshopper
Click the link in the invitation email and enter a password to create your account
Use a unique strong password and store it in Lastpass!
Install the Grasshopper app on your phone
see: Mobile App section at: https://grasshopper.com/apps
Install the Grasshopper app on your computer
see: Desktop App section at: https://grasshopper.com/apps
Setup for Your new Extension
Once you are logged into your account you will need to setup a few things
VoiceMail Message
Work/Available Hours
How the Call is Handled by Grasshopper
VoiceMail Message
Log into your account
Go to the “Extensions” section
Click on “Edit”
Click on “Change Greeting”
Click on “Create New Greeting”
Click on the option you would like to use to record your greeting
Note: You have to pay $75 for the “Voice Studio” option but the other three are free
Once you have setup your voicemail you should call the CMM Number and then enter your extension to make sure the voicemail is setup correctly
Work/Available Hours
In Grasshopper you can set the times that you will be “working/at the office”, which means that if people try to call you/enter your extension outside of those hours the call will go straight to voicemail so you do not get calls at all hours of the night and day.
The following section will tell you how to setup your “Work Schedule”
Log into your account
Click on “Extensions”
Click on “Edit”
Click on the “Edit” button in the “Where should we forward calls to?” section
See Screenshot below
Click on “Add a Time Slot”
Choose the day(s) and time that you would like to receive calls on
If you want to do different hours for different days add multiple Time Slots
Click “Add” once you have gotten the hours you want
Click “Save and Close” once you are done adding Time Slots
How the Call is Handled by Grasshopper
Grasshopper gives you three options for when people call your number
Calls will be announced when you pick up.
This option means that when you see you have a call from/through Grasshopper and answer it it will give you the option to actually answer the call or put it straight through to voicemail
Calls will connect to you as soon as you pick up.
This option means that when you see you have a call from/through Grasshopper and answer it you will immediately be connected to the person calling you
Callers will be asked for their name, then announced to you.
This option means that when a person calls you they will be prompted to give/say their name before the call is put through to you, then when you initially answer the call Grasshopper will tell you their name before putting them through so you can answer the call by greeting them with their name
To Choose one of these options follow the instructions below
Log into your account
Go to “Extensions”
Click on “Edit”
Click on the “Edit” button in the “Where should we forward calls to?” section
See Screenshot below
You will see the three options listed with the “Calls will connect to you as soon as you pick up” option chosen by default
Click on the option you would like to use
Click “Save and Close” once you are done
Transferring a Call
To transfer calls on your mobile device, do the following:
Press the Pound key twice (##) to place the caller on hold.
Press 2 to transfer the call.
Enter the extension number followed by the pound key (#).
Transfer the call by doing one of the following:
To transfer the call now, press 1.
To remain on the line, press 2 then press the pound key twice (##) to complete the transfer when you are ready.
To transfer calls on the desktop app, do the following:
In the desktop app, press . Your caller will be placed on hold.
Enter the extension number you want to transfer the call to followed by #.
To return back to the call press *.
Note: Only inbound calls can be transferred, if you made the call you cannot transfer them to another extension.
Receive a Fax using Grasshopper
Whenever a fax is sent to any of our Grasshopper numbers [email protected] should receive an email with a PDF containing the fax.
Our dedicated fax line is: (479) 587-9901. We should continue to use this number to receive faxes. Technically, we could receive faxes at our other Grasshopper numbers, but this number is more convenient because it does not present the prompts for the other extensions.
The email address that receives faxes for the dedicated fax line is set in the Enhanced Extensions section of the old user interface. You will need to call Grasshopper if you need to change it.